Contact Us

Welcome To Ninja Support

Please read the FAQs below and if they do not answer your question please contact us at

Frequently-Asked Questions


How do I become a member?

There are two ways to become a member. You can become an official member of the To-Shin Do organization, authorizing you to earn rank and attend events, or you can subscribe to and gain access to hundreds of video lessons from top To-Shin Do masters (subscription includes offical To-Shin Do membership). For more information go HERE.


What is my username and password?

If you recently purchased a subscription to you should receive an email confirming your subscription. Please be sure to check your email and your spam folder for it. If you don’t find one please contact us at


How do I change my profile?

You can view and change your profile by visiting your profile page. When you’re logged in, you can see all of your information, including the subscriptions that are currently active.


When I click play on the video it just spins and never loads. What do I do?

The majority of our members use Google Chrome, a fast and free browser available here. works very well when using Chrome. Alternatively you can use Firefox or Safari web browsers. For many reasons the Internet Explorer web browser has the highest number of issues and therefore is only used by a very small percentage of our members. If you require further assistance please contact us at


I click on a video to watch it, but it says I don’t have access. What do I do?

There are three levels of access to Basic, Advanced and Master Level. Basic Access contains the lessons that make up the material in our To-Shin Do curriculum. Advanced Access gets into the science of our art along with some advanced weapons material and mind sciences. Master Level Access gets all that plus seminar footage and future workshop webinars that will be coming soon. You can change your subscription by visiting your profile page. If you have any issues please email us here at


What is the best access level for me?

If you are not a current subscriber and would like more information just click on Get Information and Your First Course Free at, enter your email and you will start receiving information about the benefits of each level along with the 5Ds of Self-Defense.


How do I upgrade my access to

You can change your subscription by visiting your profile page. If you have any issues please email us here at


Is there an online community?

We have a private Facebook group where members can request access HERE. Access to this group is a privilege extended to our To-Shin Do members and subscribers at


Can I get rank?

Yes you can. Information about ranking procedures is available HERE.


How long does it take to achieve black belt based on the curriculum you offer?

How long does it take to black belt is dependent on the person, how they are training, and how much time they have to train.


How do I get training feedback?

You can get direct training and feedback from An-Shu Stephen K. Hayes and the To-Shin Do Shihan Masters at live events or online. For a list of online events go HERE.. Our webinar series can be found HERE.. Schedule online private lessons HERE.. Or learn about video feedback HERE..


How do I become an instructor / start training group? will be providing information on how to become an instructor or start a training group in To-Shin Do very soon. If you have more questions please feel free to contact us at


How do I cancel my subscription?

Thinking of canceling? We’re sorry to see you go! You can change (or cancel) your subscription by visiting your profile page. If you have any issues please email us here at

Contact Form

Fields marked with a * are required.